Burned from past implementation with a national payroll provider
This company has been through a few poorly run implementations in the past by other national providers. Last time this company made a change they had to do most of the heavy lifting during implementation e.g. data migration, new hires, deductions and codes, payroll balances, etc. Further, they had to go to the vendor’s office for training on the application. Needless to say, they were hesitant to make a change, even though they were unhappy with their current vendor.
Engagement with CBS
The engagement begins during the sales process as the client is introduced to the service and technology capabilities of CBS through discussions and demos. Once the client elects CBS as their service provider they partake in the implementation process that is very detailed and date and time driven. During this process CBS does 90%, or more, of the work. This approach allows the company to focus on the core competencies. The company will have a team of people, from CBS, working on the implementation.
Smooth and painless implementation
“We have a scarce IT department and little resources to lend to an implementation. CBS had a detailed timeline for implementation and did 90% of the heavy lifting. This was, by far, the easiest implementation that our company has had to date.”